GPS Log Book Support

FAQ 0

Getting Started 0

Login & Password 7

• I have forgotten my username!
• Help I have forgotten my password!
• My Account has been locked!
• I want to change my email address
• How to register an account?

View all 7

Personal Details 1

• How to update your personal details and company name

Sync your Device 12

• How to Register a GPS Log Book plug-in device
• My GPS is having trouble connecting
• I have synced my device previously but now cant sync!
• I registered my device but no trips uploaded!
• How to install the Sync App on a Mac

View all 12

Device not registered for New Zealand 1

• My device is not enabled for NZ

How to manage Vehicles and Devices 3

• How to change which vehicle my device is connected to
• How to edit Vehicle and Device information
• How to change the time it takes for a trip to end

Satellite Connection and Aiding Data 1

• Slow latch times

Register your LiVE device 1

• How to register a GPS Log Book LiVE device

How to add a RUC Refund Subscription 1

• I am unable to view Off-road Trips

How to output a RUC Refund Claim 1

• Where to send RUCOR refund form?

Invoices & Statements 1

• How to set a different billing or account user for invoices, reminders and payments

Payment Methods 2

• How to change my payment method
• Can I change my subscription to pay by credit card?

GPS Log Book plug-in Annual Subscription renewal 3

• How to renew your annual subscription for the plug-in GPS Log Book Trip recorder
• What does the annual subscription ($29) cover?
• How to add a NEW annual subscription for the plug-in GPS Log Book Trip recorder

GPS LiVE Subscription Renewal 1

• How to RENEW, or ADD a subscription to your GPS Log Book LiVE device

Printing Map images 2

• Using PRINT SCREEN to capture and print trip maps
• Manage nearby and snap to zones

IRD Tax Log Books 1

• How to create a tax log book for IRD or your accountant

How to Invite Users to share their Business trips 1

• How to invite users to share Business Trip data for Corporate Group Reporting

Merge, Split & Delete Trips 1

• How to Split Trips

Private & Business Trips 2

• How to set Trips to Business or Personal
• Business Trips between two Zones

Move Trips to a Different Vehicle 1

• Move Trips to a Different Vehicle

Geo-fences 1

• How to create Geo-Fences