If your GPS Device is attempting to connect to the server but is unable to upload trips, you may be experiencing connection issues due to a firewall setting on the network at your place of work.
To resolve this you can use our Troubleshooting feature.
1. Locate the GPS Log Book icon amongst the icons in your task bar near the clock on the bottom left corner of your screen as shown below.
Tip: You may need to use the little "up"arrow to "Show hidden icons"
Next RIGHT CLICK on the icon with your mouse and the menu shown below will appear.
Click on "Troubleshooting" and the Troubleshooting wizard will launch as shown below:
Click on "Start Test" to run the connectivity test. This will inform you of any connectivity issues.
You can use the "Copy" button to copy all the connection details and email them to firstname.lastname@example.org if you are unsure what they mean.
You can use the "Settings" to set your own Proxy and Credentials. Your IT specialist will know what details to use to configure access.