Sync your Device

Help for customers who want to upload data from their plug-in GPS Log Book device.

How to Register a GPS Log Book plug-in device
Before you can Sync your device you need to Download AND Install the Sync App, then plug your device in and Register an Account Downlo...
Tue, 10 Feb, 2015 at 9:39 PM
My GPS is having trouble connecting
If your GPS Device is attempting to connect to the server but is unable to upload trips, you may be experiencing connection issues due to a firewall setting...
Fri, 13 Feb, 2015 at 11:55 AM
I have synced my device previously but now cant sync!
If you have previously synced successfully, and are using the same computer as before please check that the sync app is still installed running on your comp...
Thu, 19 Feb, 2015 at 7:36 PM
I registered my device but no trips uploaded!
If you have had your device plugged in to your vehicle prior to completing the online registration it will still store all of your trips, it just wont know ...
Tue, 10 Mar, 2015 at 8:42 PM
How to install the Sync App on a Mac
By default the Mac operating system only allows apps to be installed that are downloaded from the App store. In order to install the GPS Log Book Sync Ap...
Mon, 20 Apr, 2015 at 9:35 AM
How to de-register a device from my account
You may wish to de-register a device from a user's account in order to link it to a new user. TIP: First ensure that you have uploaded all trip...
Thu, 15 Oct, 2015 at 3:15 PM
How to identify a device's serial number
Sometimes you may need to identify an unknown device's serial number, you can do so by right clicking on the Sync App ICON (The multi-coloured icon) in...
Thu, 14 Feb, 2019 at 4:47 PM
Mac Sync App update NZ
The Sync issue has been caused by an update to Apple software released on Friday 20th May 2016. This issue is out of our hands or our contro...
Mon, 30 May, 2016 at 10:31 AM
"Sync App has stopped working" error message
If you are receiving this message then it is possible that a temporary files has been corrupted You will need to delete the Digital_Matter_Embedded...
Mon, 4 Jul, 2016 at 12:14 PM
How to download and reinstall the Sync App
Before you can Sync your device you need to Download AND Install the Sync App, then plug your device in Download: You can download...
Mon, 19 Sep, 2016 at 11:00 AM